ft999 Responsible Gaming —
A Commitment to Safe and Healthy Entertainment
ft999 believes entertainment is truly enjoyable only when it is experienced in a controlled and responsible way. Our protection tools and support team are always here for you.
Why Is Responsible Gaming Important?
Online casino and betting is primarily a form of entertainment. At ft999, we want every player to enjoy this experience in a healthy and enjoyable way. But the reality is that for some people, gaming can gradually become a problem — affecting their personal life, family, and financial situation.
We believe that a trustworthy platform's responsibility does not stop at providing games — ensuring player protection is also part of our duty. With that goal in mind, ft999 provides a number of effective tools and guidelines to help you keep your gaming under control.
The core principle of responsible gaming is — play within your limits, only bet what you can afford to lose, and never chase losses by betting more. Gaming is never a source of income or a solution to financial problems.
Our Protection Tools
ft999 has multiple effective measures in place to protect players.
Deposit Limit Setting
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the specified period ends — this is the most effective way to prevent overspending.
Break / Time-Out
Need a break for a few days? Temporarily suspend your account for a set period — 24 hours, 7 days, or longer. You will not be able to log in until the break period ends.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Under this arrangement, your account is closed for an extended period and you will not receive any promotional communications.
Time Alerts
You will be reminded at regular intervals how long you have been playing. This reality-check feature plays an important role in avoiding excessive time spent gaming.
Loss Limit Setting
Your session will automatically end after you have lost a specified amount — this protects you from significant losses in moments of impulse.
24/7 Support Team
If you have any concerns about gaming, contact ft999 via live chat or email at [email protected] — support is available around the clock in both Bengali and English.
How to Recognise the Signs of Problem Gaming
If any of the following signs appear in yourself or someone you know, it is time to seek help:
Financial Signals
- Spending more money than you can afford
- Placing more bets to try to recover lost money
- Playing with money meant for bills or essential expenses
- Secretly borrowing money from family or friends
Behavioural Signals
- Losing control over the time spent playing
- Being unable to stop playing
- Avoiding family and social responsibilities
- Hiding gaming activity from family or friends
- Feeling restless or irritable when not playing
Steps for Self-Exclusion and Setting Limits
Setting up deposit limits or self-exclusion at ft999 is straightforward — follow the steps below:
Log In to Your Account
Log in to your ft999 account and go to Account Settings.
Open the Responsible Gaming Section
Within Settings, select the "Responsible Gaming" section.
Choose Your Preferred Tool
Select whichever you need — deposit limit, time-out, loss limit, or self-exclusion — and set the amount or duration.
Confirm
Confirm your change. The set limit will take effect immediately and cannot be relaxed before the specified period ends.
Get Support
For any questions or issues, contact us via 24/7 live chat or at [email protected] — our team is always ready to help in Bengali.
The Golden Rules of Healthy Gaming Habits
Do's
- See gaming as entertainment, not a source of income
- Only bet an amount you can afford to lose without hardship
- Set time and budget limits before you start playing
- Take regular breaks and spend time with your family
- Seek help immediately if you feel you have a problem
Don'ts
- Do not play while drinking or when you are unwell
- Do not increase your bets trying to "recover" lost money
- Never bet with borrowed money or by breaking your savings
- Do not play with money your family needs
- Do not play with the mindset that you must win at all costs
The minimum deposit at ft999 is just ৳100 — this is kept intentionally low so players can start with small amounts. We do not want anyone to take on big risks. Always remember — the enjoyment of entertainment is what matters, not the amount won.
Protecting Minors
Strict 21+ Age Policy
ft999 is for ages 21 and above only. Age is verified at registration and, in cases of suspicion, an account may be temporarily suspended while proof of age documents are requested. Keeping minors away from gaming is our social responsibility.
If there are children or teenagers in your home, use a password on your device and do not hand your device to others while logged in to ft999. Never share your account login details with anyone. Make your children aware of online gaming and help them develop healthy digital habits.
Where to Turn When You Need Help?
Problem gaming is a real issue and seeking a solution takes courage. If you feel that gaming is having a negative impact on your life or on a family member's life, do not delay — seek help.
ft999 Support
Contact us via 24/7 live chat or email. Any responsible gaming request — deposit limit, time-out, or self-exclusion — is processed immediately by our team.
Professional Help
Gaming addiction is a mental health issue. Professional counselling is available in Bangladesh at the National Institute of Mental Health (NIMH) and various mental health service centres. Talk to your family and trusted friends.
Play Responsibly,
Enjoy the Fun
Enjoy entertainment at ft999 safely. Browse our game sections or visit our FAQ page for any questions.