Privacy Policy

1. Introduction & Scope

ft999 ("we", "our", "platform") operates a secure and reliable online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website ft999.bar ("Site").

By browsing this site, opening an account, or using any of our services, you are considered to have accepted the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our site.

2. What Information We Collect

We may collect your information through various methods. The types of information collected are described in detail below.

2.1 Registration & Account Information

Information you provide when creating an account or logging in may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically Collected Information

When you use the site, our systems automatically record the following information:

2.3 Cookies & Similar Technologies

ft999 uses cookies, web beacons, and similar tracking technologies to improve your experience on the site. These include session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookies through your browser settings, though in some cases this may limit the functionality of the site.

3. Purpose of Data Use

ft999 uses collected information only for the legitimate purposes listed below. We never use your information for unrelated or unauthorised purposes.

3.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, and Upay)
• Activating and managing bonuses and promotions
• Managing VIP tiers and rewards programmes
• Improving our game lobby and platform functionality

3.2 Security & Fraud Prevention

• Detecting and preventing suspicious activity, fraud, and unauthorised access
• Conducting appropriate verification to prevent multiple accounts or abuse
• Monitoring the effectiveness of SSL encryption and other security measures

3.3 Responsible Gaming

• Analysing gaming behaviour to identify risks of excessive play
• Facilitating self-exclusion or limit-setting where applicable
• Ensuring age verification (for users aged 21+ only)

3.4 Communication & Support

• Providing 24/7 customer support via live chat and email
• Sending important notifications related to your account and transactions
• Sharing promotional offers and updates with your consent

4. Data Sharing & Disclosure

ft999 may share your personal information with third parties only to the extent necessary and only in the following limited circumstances:

4.1 Service Providers

Information necessary for operations may be shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket, Upay), technical support, and platform maintenance. These parties are contractually obligated to follow our instructions and keep your information secure.

4.2 Legal Obligations

We may be required to disclose relevant information in response to a valid court order or authority directive, a legal process, or an urgent safety need. In such cases, we will always provide only the minimum information required.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset sale, your information may be transferred. We will notify you in advance and the protections in this Policy will continue to apply.

4.4 Consent-Based Sharing

Outside of the circumstances described above, we will not share your information with any other party without your explicit consent.

5. Data Security Measures

ft999 has implemented industry-standard technical and organisational measures to keep your personal information secure. Our key security measures are outlined below:

Please note that no method on the internet is 100% secure. While we are committed to maintaining the highest level of protection, we cannot guarantee complete security. It is your responsibility to keep your account password secure and not share it with others.

6. Data Retention

ft999 retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• How long the information is needed to provide the service
• Legal obligations and financial record-keeping requirements
• The need for fraud prevention and security assurance
• The possibility of dispute resolution or legal claims

Even after an account is closed, transaction and security-related information may be kept in archive for a specified period. After that time, the information is securely deleted or anonymised.

7. Your Rights

As a user of ft999, you have the following rights regarding your personal information:

• Right of Access You may request to know what information we hold about you and ask for a copy of that information.
• Right to Rectification If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
• Right to Restrict Processing You may request that processing of your information be restricted, particularly if the accuracy of the information is in dispute.
• Right to Object You may object to your information being used for marketing purposes and opt out of promotional communications.
• Right to Data Portability You may request the information we hold about you in a standard, machine-readable format.

To exercise any of the rights above, please contact us. We will process your request within a reasonable timeframe. Additional information may be requested to verify your identity.

8. Protection of Minors

ft999 is for individuals aged 21 and above only. We do not knowingly collect information from or provide services to minors. Age verification at registration is a mandatory step in our process.

If we become aware that a minor has provided information, we will immediately close the relevant account and securely delete that information. If you believe a minor is using our platform, please notify our support team immediately.

9. Changes to the Policy

ft999 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will:

• Publish the updated policy on this page
• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email address for important changes

Continued use of the site after changes are published will be considered acceptance of the updated Policy terms. We therefore encourage you to check this page regularly.

9.1 Notice Regarding Third-Party Sites

Our site uses software from third-party game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and Ezugi. These providers have their own privacy policies, and any data collection related to them is governed by those policies. ft999 is not responsible for the privacy practices of third parties.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any rights relating to your personal information, please contact us.